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Help Desk Technician

Help Desk Technician

Job Number:  171031
Location:  Hampton Roads, VA
Position Type:  Full-Time
Trowbridge & Trowbridge is seeking a Help Desk Technician to join our outstanding T&T team in Hampton Roads, VA. 
Job Description:

The Help Desk Technician will provide installation and cable infrastructure support as well as troubleshooting for data communications networks operations and will assist the Data Communications Managers with all matters related to LANs and WANs.


  • VTC support to include establishing and installation of connectivity and the installation of VTC Monitor display equipment and peripherals.
  • Assess cable plant infrastructure to review operational capability and determine necessary upgrades and repairs.
  • Support SMEs for cable management and provide input for building infrastructure design.
  • Perform site surveys, assess and document current site network configurations and project cable plant design, as needed.
  • Document changes to cable plant infrastructure and maintain the updated documents.


  • Three (3) or more years of experience in installation of LAN/WAN.
  • General knowledge of wired/wireless equipment installation and testing methods and procedures.
  • Demonstrated knowledge of troubleshooting circuitry and network issues.
  • Familiarity with Windows OS
  • Familiarity with fiber optic/Cat5e/Cat6e cabling installation and termination
  • Must be able to lift 50 pounds.
  • Must be able to climb a ladder.

Education and Certifications:

  • High School Diploma or equivalent. 
  • Must be DOD 8570 compliant
  • IT certification desired.
  • Fiber certification (Cat 5 & 6) desired.

Additional Requirements:

  • DoD Secret Clearance required.

About T&T:
Trowbridge & Trowbridge, LLC is an award-winning woman-owned and managed small business providing premier IT, cloud computing, cyber security, and unified communications services to the Federal Government in the civilian, defense, and health markets.  We sustain vital systems and respond to emerging requirements for IT modernization, with broad experience supporting the mission-critical, performance-driven demands of our clients.  Our success has capitalized upon our commitment to an employee-centric corporate culture with a conscience.

At T&T we believe in investing in our employees. T&T provides competitive compensation and a comprehensive benefit package including health insurance coverage, 401 (k) Retirement Plan, Employee Assistance Program (EAP), and holiday and birthday recognition programs.

Please visit for more information.

Trowbridge & Trowbridge, LLC is an Equal Opportunity Employer/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status, or any other characteristics protected by law. We are an eVerify participating employer.

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