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Service Desk Technician – Tier 1

Service Desk Technician – Tier 1

 

Trowbridge & Trowbridge is seeking a Service Desk Technician to join our outstanding team in Arlington, VA in support of our SSIO Secure Web Services.

Position Description:

The SSIO Secure Web Services, Service Desk Technician will maintain, update and create Service Desk documentation to include standard operating procedures and metrics.

Position Responsibilities:

  • Answer phones to provide first level contact and request management support for customers.
  • Document all customer incidents and service requests using JIRA Service Desk.
  • Ensure proper recording of tickets by identifying, categorizing and prioritizing JIRA Service Desk requests and knowledge to elevate incidents to the next support tier.
  • Create and manage user accounts and node provisioning mechanism to accommodate special access levels.

Position Requirements:

  • One (1) year experience in customer/user service in providing technical support in person or over the phone.
  • Microsoft Active Directory experience.
  • Strong customer service and verbal and written communication skills.
  • Strong troubleshooting skills.

Education and/or Certifications

  • Must have a BS degree in Computer Science, Computer Engineer, Information Systems/Technology or related field.
  • COMPTIA Security + certification required.
  • Hold an ITIL V3 Foundation Certification (preferred).

Additional Requirements:

  • ACTIVE TS/SCI security clearance is required.

 

About T&T

Trowbridge & Trowbridge, LLC is an award-winning woman-owned and managed small business providing premier IT, cloud computing, cyber security, and unified communications services to the Federal Government in the civilian, defense, and health markets.  We sustain vital systems and respond to emerging requirements for IT modernization, with broad experience supporting the mission-critical, performance-driven demands of our clients.  Our success has capitalized upon our commitment to an employee-centric corporate culture with a conscience.

At T&T we believe in investing in our employees. T&T provides competitive compensation and a comprehensive benefit package including health insurance coverage, 401 (k) Retirement Plan, Employee Assistance Program (EAP), and holiday and birthday recognition programs.

Please visit www.tt-llc.com for more information.

Trowbridge & Trowbridge, LLC is an Equal Opportunity Employer/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status, or any other characteristics protected by law. We are an eVerify participating employer.

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