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Technical Assistance Center (TAC) Security Agent

Job Title Technical Assistance Center (TAC) Security Agent

Job number: 171045
Location:  Austin, TX
Position Type: Full-Time
Trowbridge & Trowbridge is seeking a Technical Assistance Center (TAC) Security Agent to join our outstanding T&T team in Austin, TX.

Position Description:
Our ideal candidate will possess an excellent work ethic, a desire to learn and excel, and demonstrate the following exemplary skills: 

Position Responsibilities:

  • Shift coverage – shift flexibility to provide coverage for a small team (shifts range from 7am-7pm CST).  This position if primarily for the 10am-7pm shift.
  • Calls – answer customer calls promptly and professionally; troubleshoot and articulate technical matters to non technical staff in a polite and professional manner.
  • Tickets – exercise strong grammatical skills while building tickets using accurate documentation; maintain ownership of issues until they are resolved; track, monitor, and move tickets forward for timely and effective solutions.
  • Support may involve PC security compliance using McAfee/ForeScout (for local firewall and antivirus support), Blue Coat web filtering, RSA VPN remote access, Pointsec encryption software, and other security topics.
  • Work Ethic - Ideal candidate is a self-starter and a team player who can perform with minimal supervision.                                                            

Position Requirements:  

  • Knowledge of local area network (LAN) concepts.
  • Basic understanding of computers in a client/server environment.
  • Experience serving customers is preferred but not required.
  • Excellent work ethics with a strong determination to complete projects
  • Proven ability to research, troubleshoot, and learn new technologies as required.
  • Strong written and verbal communication skills.
  • Ability and desire to work with both a technical and non-technical customer base.
  • Ability to follow procedural guidelines     
  • Computer/Network Security knowledge and experience.                                                                                                                                                                                       

Education and/or Certifications

  • Diploma, Certification or Associates Degree in Related Field, or equivalent based on work and education.                                                                                                                                                   

About T&T

Trowbridge & Trowbridge, LLC
 is an award-winning woman-owned and managed small business providing premier IT, cloud computing, cyber security, and unified communications services to the Federal Government in the civilian, defense, and health markets.  We sustain vital systems and respond to emerging requirements for IT modernization, with broad experience supporting the mission-critical, performance-driven demands of our clients.  Our success has capitalized upon our commitment to an employee-centric corporate culture with a conscience.

At T&T we believe in investing in our employees. T&T provides competitive compensation and a comprehensive benefit package including health insurance coverage, 401 (k) Retirement Plan, Employee Assistance Program (EAP), and holiday and birthday recognition programs.

Please visit for more information.

Trowbridge & Trowbridge, LLC is an Equal Opportunity Employer/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status, or any other characteristics protected by law. We are an eVerify participating employer.

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